Shipping policy

Last Updated: August 2026

At Pet Village Pet Shop, we want getting your pet's essentials to be simple, convenient, and affordable.

🎉 Free Standard Delivery on Orders Rs. 3,500+

Orders of Rs. 3,500 or more qualify for free standard delivery anywhere in Pakistan on eligible products.

The Rs. 3,500 threshold is based on the final product value after discounts and promotional reductions, excluding any delivery charges.

Eligible products include treats, toys, accessories, grooming supplies, medicines, and other products that are not subject to weight-based delivery charges.

Please note: Additional weight-based delivery charges still apply to certain heavy or bulky products, such as dry food bags and cat litter.

🚚 Delivery Rates & Times

Delivery Area Estimated Delivery Standard Delivery Charge
Karachi 1–2 business days Rs. 200
Rest of Pakistan 3–5 business days Rs. 250

Lahore is included under our Rest of Pakistan standard delivery rate.

Karachi — Same-Day Delivery

Same-day delivery is available in Karachi through Bykea, subject to availability.

The delivery charge is based on the applicable Bykea rate and will be confirmed with you through WhatsApp before dispatch.

📦 Heavy & Bulky Products

Certain products require additional delivery charges because of their weight or size.

These may include:

  • Dry food bags

  • Cat litter

  • Other heavy or bulky products

For deliveries outside Karachi and Lahore, these products are subject to an additional weight-based delivery charge.

For an order containing both standard and weight-based products:

Rs. 250 standard delivery + applicable weight-based charge

For example, if the applicable weight-based charge is Rs. 150, the total delivery charge will be:

Rs. 250 + Rs. 150 = Rs. 400

Any applicable weight-based charge will be confirmed with you before your order is dispatched.

🎁 How Free Delivery Works

Orders of Rs. 3,500 or more receive free standard delivery on eligible, non-weight-based products.

However, any applicable weight-based charge for heavy or bulky products remains payable.

Example:

You place an order worth Rs. 4,000 consisting of:

  • Rs. 2,500 in treats and accessories

  • Rs. 1,500 in dry food

Your order qualifies for free standard delivery, but the applicable weight-based delivery charge for the dry food will still apply.

This means the free-delivery offer covers the standard Rs. 250 delivery charge, but does not cover additional weight-based charges.

⏱️ Order Processing & Delivery Delays

Orders are processed during our normal operating hours.

We may contact you through WhatsApp or telephone to confirm your order, delivery address, or other information before dispatch.

Delivery times begin once your order has been processed and dispatched.

Our estimated delivery times are not guaranteed delivery dates. Occasionally, deliveries may take longer due to circumstances outside our reasonable control, including:

  • Strikes

  • Law-and-order situations

  • Courier disruptions

  • High order volumes or unusually high demand

  • Public holidays

  • Severe weather

  • Other unforeseen circumstances

We will make reasonable efforts to process and dispatch orders promptly and keep you informed of significant delays where possible.

📍 Delivery Address & Failed Deliveries

Please make sure your delivery information is accurate and complete, including your:

  • Name

  • Phone number

  • House/building number

  • Street/road

  • Area/locality

  • City

  • Any useful delivery instructions

Pet Village is not responsible for delays or additional delivery charges resulting from an incorrect or incomplete address or contact information provided by the customer.

If an order needs to be re-dispatched because of incorrect information provided by the customer, additional delivery charges may apply.

Please also ensure that someone is available to receive your order and that your phone number remains reachable around the expected delivery time.

If delivery cannot be completed because the customer is unavailable or unreachable, the courier may make another delivery attempt according to its procedures. Additional delivery charges may apply if re-dispatch is required.

💵 Cash on Delivery (COD)

Where Cash on Delivery is available, customers are expected to accept and pay for their orders upon delivery.

Customers should ensure that they are available to receive their order and have the required payment available.

Repeated refusal or non-acceptance of COD orders may result in restrictions on future COD availability.

📦 Damaged or Incorrect Orders

If you receive a product that is:

  • Damaged

  • Defective

  • Expired

  • Incorrect

  • Missing from your order

please contact us as soon as possible.

Where the issue is attributable to Pet Village, we will work with you to arrange an appropriate resolution.

For information about replacements, exchanges, and refunds, please see our Returns & Refunds Policy.

We may request photographs or videos of the package and/or product to help us assess the issue.

💬 Need Help With Your Delivery?

If you have any questions about your order or delivery, we're happy to help.

Pet Village Pet Shop
WhatsApp: 0308-7023666
Phone: 0308-7023666
Email: pvpetshoppk@gmail.com
Address: Pet Village Animal Hospital, 33C Lane 4, Shahbaz Commercial, DHA Phase 6, Karachi, Sindh